Your Questions, Answered

Most inaugural services materialize within 48 hours of booking. We deliberately maintain scheduling fluidity for new clients seeking immediate transformation – when your home whispers that it needs care now, not three weeks hence when the urgency has already dissolved. Book through our streamlined online system in under two minutes, or contact us directly for same-day availability when circumstances align.

Not unless you genuinely wish to be present. Most clients are out inhabiting their lives – that's precisely why they sought us. We coordinate seamlessly with lockboxes, intelligent lock systems, garage access codes, traditional keys – whatever configuration allows you to feel genuinely at ease. After several services, most people forget to consider it entirely because the team has proven worthy of that profound trust through unwavering excellence.

For most 1,500–2,000 sq ft homes, a standard cleaning takes 2–4 hours, depending on the condition of the space and the level of detail your home needs.

Deep cleanings typically require 4–6 hours because we’re not just tidying — we’re addressing every area with the kind of thorough, unrushed care that truly transforms a home.

No problem — we understand plans change.If you need to reschedule, just let us know at least 24 hours in advance and we’ll move your appointment without any fees. Your 20% deposit simply rolls over to the new date.

In most cases, yes. We prioritize assigning the same cleaner or small team to your home so they learn your preferences, your layout, and the way you like things done. That’s how we deliver true Cleansy consistency.

If a substitution is ever needed, we don’t send “whoever’s available.”
We send a Cleansy-trained professional who already has your notes, checklist, and standards — so your experience stays seamless.

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Pricing depends on the size of your home and the type of cleaning you need. Standard cleanings start at an accessible rate, while deep cleanings and move-out cleanings require more time and detail.

To keep things simple, we offer upfront, transparent pricing based on your home’s square footage — no hidden fees, no surprises.

You’ll see your exact cost before booking, and your 20% deposit secures your appointment on our schedule.

Quality at a fair price, delivered with honesty and clarity.

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Yes — consistency should be rewarded. We offer preferred pricing for clients who schedule weekly, bi-weekly, or monthly cleanings.

Recurring homes stay cleaner, take less time to maintain, and allow us to deliver even better results — so we pass those savings back to you.

You get a reliably fresh, hotel-level home at a better rate, every time.

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We accept all major credit and debit cards, Apple Pay, and bank transfers through our secure system.

To reserve your appointment, we collect a 20% deposit at booking, and the remaining balance is processed automatically once your cleaning is completed.

No cash, no handoffs — just simple, seamless, digital payments.

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No — never. Cleansy runs on transparent, upfront pricing. What you see when you book is exactly what you pay.

No surprise charges.
No last-minute add-ons.
No “gotcha” fees.

If your home ever requires extra time or special attention, we’ll tell you before work begins — not after. Honesty is part of our service.

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Cleansy doesn’t offer a “standard” clean — we only deliver a premium, hotel-level service every time. Your home receives a full top-to-bottom treatment: kitchens wiped, sanitized, and detailed; bathrooms cleaned thoroughly with polished fixtures and spotless surfaces; bedrooms and living spaces dusted, carefully arranged, and refreshed; and all floors vacuumed or mopped throughout. We finish with light organizing, trash removal, and precise spot-cleaning to ensure everything looks intentionally cared for. This is not a quick tidy — it’s a premium cleaning experience designed to make your home feel elevated, consistent, and genuinely inviting.

Yes, invariably. Professional-caliber supplies, commercial equipment, everything required to execute work to proper standards. You simply provide access to your residence – we orchestrate absolutely everything else. One fewer element consuming your mental space, requiring procurement, or demanding storage in your already-constrained closets.

Yes — absolutely. We use non-toxic, child-safe, and pet-friendly cleaning products for all home cleanings. No harsh chemicals, no heavy scents, no residues left behind. Your floors, counters, and surfaces are safe the moment we’re finished.

Our goal is simple: a hotel-level clean that protects the people (and paws) who live in your home.

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Yes — we do offer interior refrigerator and oven cleaning as an add-on service. These tasks require extra time and detail, so they’re not included in our standard premium cleaning, but you can easily request them when booking.

If you’d like these areas deep-cleaned during your visit, just let us know — we’re happy to take care of it.

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You don’t have to guess — we show you. Every cleaning comes with detailed before-and-after photos of each room, plus notes on anything unusual we found. You see every surface, every staging detail, every finished space exactly as it looks the moment we step out.

No wondering.
No uncertainty.

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Just clear proof your home was cleaned with the precision and care we promise.

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Contact us within 24 hours and we dispatch the team back immediately at zero cost, zero argument, zero defensiveness about standards or expectations. Photographic documentation helps us understand precisely what transpired and where we fell short of your deserved standards. These situations occur rarely because of how obsessively we train and systematize everything, but when they materialize unexpectedly, we own it completely – no excuses about "different interpretations," just rectifying the situation immediately and learning from it to prevent recurrence.

Fully licensed and properly insured with coverage limits that actually protect you meaningfully. We're a legitimate, professionally operated business – not someone's supplemental venture conducted between other obligations. If something gets damaged (extraordinarily rare but theoretically possible), we document it immediately without deflecting responsibility, file insurance claims promptly, and make it right without requiring you to fight for what you're rightfully owed.

Cheaper cleaning services save you a few dollars and cost you everything else — reliability, peace of mind, and the confidence that your home will actually look the way you expect. Cleansy is built differently. We operate with hotel-level consistency, strict checklists, trained professionals, and photo documentation so you always have visible proof of the quality you’re paying for. No disappearing cleaners. No surprises. No “close enough.”

We’re not trying to be the cheapest option in Orlando — we’re the most dependable. When you’re trusting someone with the place you live, the place your family rests, and the environment that shapes your daily calm, the difference between “cheap” and reliably excellent becomes massive. And that difference is exactly where Cleansy lives.

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Downtown Orlando, Winter Park, Baldwin Park, College Park, Lake Nona, Dr. Phillips, Windermere, Metro West, Celebration, Hunters Creek, Altamonte Springs, Maitland, Oviedo, Kissimmee, and surrounding communities throughout Central Florida where discerning homeowners categorically refuse to settle for mediocre service. Outside these areas? Reach out regardless – we're perpetually expanding for clients who genuinely value exceptional quality over convenient proximity to their address.

Yes, comprehensively. Complete cleaning with detailed photographic documentation that protects your deposit from landlords who treat it like currency they're entitled to retain, or ensures your new residence was actually prepared as explicitly promised rather than vaguely "cleaned by previous tenant."

Absolutely – it's among our most sought services. Our Airbnb/STR turnover service synchronizes flawlessly with booking calendars, executes to uncompromising hospitality standards, includes fresh linens and essential restocking, delivers photographic proof within 30 minutes. Three focused hours transform checkout uncertainty into guest-ready perfection that actively protects your reviews and revenue rather than passively threatening them through inconsistency.

Yes — we offer professional carpet cleaning as an add-on service. Whether you need a full deep clean, spot treatment, or a refresh for high-traffic areas, we can include carpet care with your home cleaning appointment.