Cleansy Privacy Policy

Last Updated: 01/12/2026

Cleansy (“Company,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose information when you interact with our website, services, and communications.

This policy applies to all customers and users of Cleansy’s services within the State of Florida.

1. Information We Collect

We collect personal information necessary to provide cleaning services, communicate with clients, and operate our business efficiently.

Information You Provide to Us

We may collect the following:

Full name
Email address
Phone number
Property address
Entry instructions or access codes (excluding lockbox ownership details)
Payment information (stored securely via our service platform)
Messages sent via SMS, email, or booking forms

Property Media

We collect before-and-after photos and videos of serviced properties for:

Quality control
Service verification
Dispute resolution
Training and operational purposes

2. Payment Information

All payments are processed through Housecall Pro and its integrated payment processors. Cleansy does not store raw credit card numbers directly but may retain payment methods on file through secure, PCI-compliant systems provided by our service platform.

3. Automatically Collected Information

We use tracking and analytics tools that may collect non-personal information, including:

Website usage data
Browser and device information
Interaction with advertisements and marketing campaigns

This data is collected through:

Google Analytics
Google Ads conversion tracking
Meta (Facebook) Pixel
Retargeting and advertising technologies

We do not knowingly collect IP addresses for identification purposes.

4. How We Use Your Information

We use collected information to:

Schedule and provide cleaning services
Process payments and invoices
Communicate booking confirmations and service updates
Send follow-up messages, review requests, promotions, and discounts
Improve our website, services, and customer experience
Conduct marketing, analytics, and retargeting campaigns
Maintain internal records and documentation

5. SMS, Email & Marketing Communications

By booking services or providing your contact information, you consent to receive:

Transactional messages (booking confirmations, reminders)
Operational messages (service updates, follow-ups)
Marketing messages (promotions, discounts, review requests)

You may opt out of marketing communications at any time by following the unsubscribe instructions included in messages or by contacting us directly.

6. Sharing of Information

We may share your information only as necessary with:

Independent contractor cleaners (1099) assigned to your service
Virtual assistants and operational managers for scheduling, communication, and quality control
Service providers and software platforms required to operate our business (e.g., Housecall Pro, payment processors, analytics platforms)

We do not sell or rent personal information to third parties.

7. Data Retention & Security

We retain personal information only as long as necessary to:

Provide services
Maintain business records
Comply with legal and operational requirements

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system can guarantee absolute security.

8. Minors & Sensitive Information

Cleansy does not knowingly collect information from individuals under the age of 18.

We do not collect sensitive personal data, including Social Security numbers, government-issued IDs, or health information.

9. Your Privacy Rights (Florida)

Florida residents may request to:

Access personal information we hold
Correct inaccurate information
Request deletion of personal data, subject to legal and operational obligations

Requests may be submitted by contacting us using the information below.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or your personal information, contact us at:

Cleansy
📧 contact@cleansy.co
🌐 https://cleansy.co