Cleansy – Terms & Conditions of Service

Last Updated: 01/12/2026

By booking services with Cleansy (“Company,” “we,” “us”), the client (“Client,” “you”) agrees to the following Terms & Conditions. These terms apply to Premium Residential Cleaning, Deep Cleaning, Move-In/Move-Out Cleaning, and Short-Term Rental (STR/Airbnb) turnover services.

1. Booking, Deposits & Payment Authorization

1.1 A non-refundable deposit equal to twenty percent (20%) of the total service cost is required at the time of booking to reserve labor, scheduling, and operational resources.

1.2 The remaining balance is due immediately upon completion of the service on the same day.

1.3 By submitting payment information, the Client authorizes Cleansy to charge the card or payment method on file for all approved services, pricing adjustments, fees, and applicable charges.

1.4 Deposits are compensation for reserved time and labor, not a prepayment for completed services, and are therefore strictly non-refundable under all circumstances.

1.5 Failure to remit final payment may result in additional fees, suspension of service, collection efforts, or legal action for non-payment.

2. Rescheduling, Cancellations, Access & No-Shows

2.1 Appointments may be rescheduled at no additional cost if the request is made at least twenty-four (24) hours before the scheduled service.

2.2 Same-day rescheduling requests are subject to a $25 rescheduling fee, payable prior to confirmation of the new appointment.

2.3 All cancellations result in forfeiture of the deposit.

2.4 Failure to provide timely access to the property—including incorrect entry codes, locked doors, occupied units, restrained pets, or restricted access—will be treated as a completed appointment, resulting in loss of the deposit and possible additional trip or labor fees.

3. Pricing Accuracy, Scope & Service Adjustments

3.1 All pricing is based on information provided by the Client at the time of booking.

3.2 Pricing may be adjusted if actual conditions differ, including but not limited to:

• Additional bedrooms, bathrooms, or service areas
• Larger square footage than disclosed
• Excessive dirt, neglect, hoarding, biohazards, or unsafe conditions
• STR turnovers requiring extended labor or reset time

3.3 Any pricing adjustments will be communicated prior to completion. Payment of the adjusted amount is requiredbefore the job is closed.

3.4 Scope of Service Clarification:
All cleaning services are cosmetic in nature. Cleansy does not provide restoration, remediation, construction cleanup, mold removal, biohazard cleanup, or guarantee the removal of permanent stains, odors, or damage caused by wear, neglect, or prior occupancy.

4. Deep Cleaning & Move-In / Move-Out Services

4.1 Deep Cleaning Disclaimer:
Deep cleaning services involve extended labor and detailed attention but are not unlimited in scope. Services such as interior appliances, heavy furniture movement, wall washing, high-reach areas, or ladder work may incur additional charges unless explicitly included at booking.

4.2 Move-In / Move-Out Disclaimer:
Move-in and move-out cleanings do not guarantee landlord, property manager, real-estate, or security-deposit approval. Final acceptance of cleanliness is solely at the discretion of third parties.

5. Right to Refuse or Terminate Service

5.1 Cleansy reserves the right to refuse, pause, or terminate service if conditions are unsafe, unsanitary, hazardous, abusive, or materially different from those disclosed at booking.

5.2 In such cases, the deposit remains non-refundable, and additional charges may apply for time, labor, or materials already expended.

6. Damage, Liability & Claims

6.1 Cleansy is not responsible for normal wear and tear, pre-existing damage, improper installation, fragile items, or items not disclosed prior to service.

6.2 Any claims of damage must be reported within twenty-four (24) hours of service completion and supported by clear photographic evidence.

6.3 Cleansy’s maximum liability, if any, is strictly limited to the cost of the service performed.

6.4 Under no circumstances shall Cleansy be liable for indirect, incidental, or consequential damages.

7. Photo Documentation & Evidence

7.1 The Client authorizes Cleansy to capture before-and-after photos or videos for quality assurance, documentation, and dispute resolution.

7.2 Media may be securely stored and used to defend against chargebacks, disputes, or false claims.

8. Chargebacks & Disputes

8.1 Initiating a chargeback without first contacting Cleansy constitutes a breach of these Terms.

8.2 By agreeing to these Terms, the Client waives the right to chargebacks for services rendered, deposits, rescheduling fees, or authorized pricing adjustments.

8.3 Cleansy may submit all documentation, timestamps, photos, and digital consent records to the payment processor as evidence.

9. Digital Agreement & Consent

9.1 Acceptance of these Terms may occur electronically through online booking, required checkbox acknowledgment, invoice approval, or payment submission.

9.2 Electronic consent is legally binding and equivalent to a handwritten signature.

10. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Florida, without regard to conflict-of-law principles. Any disputes shall be resolved in the appropriate courts of that jurisdiction.

11. Acceptance of Terms

By booking services, submitting payment, or authorizing work, the Client confirms that they have read, understood, and agreed to these Terms & Conditions in full.

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